Complete Guide to Airline Policies for Emotional Support Animals (ESA)

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We have done the research and uncovered the emotional support animal (ESA) policies of over 50 airlines worldwide.  Learn which airlines recognize an ESA, which only allow ESAs to fly to/from the USA or only in cage.  We will help you to understand the procedures you need to follow and what to expect while onboard.

Tango has flown with her ESA designation on many airlines including West Jet, KLM and Air France.  From checking-in to hanging out in lounges and finding a pet relief area, we have seamlessly flown across the world because we were informed of each airline’s poicies and expecations.  Below we share them with you!

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The Touchy Subject Of An ESA

 

Emotional Support Animal

Tango in pet friendly business class on a KLM international flight

Lets start with the bad news.  Airlines that….

DO NOT RECOGNIZE an ESA:

  • Air Transat
  • Aegean Air
  • Aer Lingus
  • Alitalia
  • Asiana Airlines
  • Brussels Airlines
  • China Eastern Airlines
  • China Southern Airlines
  • Emirates Airline
  • Etihad Airways
  • Hong Kong Airlines
  • Olympic air
  • Pakistan International Airline
  • Royal Jordanian
  • Saudia
  • Sichuan Airlines
  • Tunisair

Allow ESAs in CARGO:

  • British Airways

Allow ESAs in a CARRY CASE:

Allow ESAs on connecting flights TO/FROM THE USA:

Emotional Support Animal

And now….

AIRLINES THAT RECOGNIZE an ESA

On all flights and w/out a cage!

  • Aeromexico
  • Air Canada
  • Air France
  • Alaska
  • All Nippon Airways
  • American
  • Avianca
  • Cathay Pacific Airlines
  • Copa Airlines
  • Delta
  • Egyptair
  • El Al Airlines
  • Ethiopian Airlines
  • Eva Air
  • Iberia
  • IcelandAir
  • JetBlue
  • KLM
  • Korean Air
  • Lufthansa
  • Qatar Airways
  • Southwest
  • Spirit
  • United
  • WestJet
  • Wow Air

 

Individual Airline policies for ESAs

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Additional ESA information for Aeromexico flights can be found here

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Procedure

If you are travelling with a dog as an emotional support or psychiatric service animal, you must advise Air Canada Reservations 48 hour in advance of travel, and provide supporting documentation in the form of an original letter on the letterhead of a licensed mental health professional (e.g. a psychologist, a psychiatrist, the general practitioner who is treating the passenger’s mental or emotional disability, or a licensed clinical social worker), dated within one year of your departure date.

The letter must confirm that:

  • You have a mental or emotional disability recognized by the DSM-IV (Diagnostic and Statistical Manual of Mental Disorders);
  • You need your dog for emotional or psychiatric support during travel and/or at destination;
  • the person who prepared the document is a licensed mental health professional; and
  • You are currently under the care of the licensed mental health professional who prepared the document.

The letter must also provide information on the mental health professional’s license (i.e. type of license, date issued, and issuing authority).

Type of Animal

Air Canada does not accept animals other than dogs as emotional support or psychiatric service animals.

Additional ESA information for Air Canada flights can be found here.

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Procedure

To transport an emotional support animal (ESA) in the aircraft cabin, you must provide a medical certificate that is less than a year old. This certificate must be provided by a mental health specialist (psychologist, psychiatrist…) and testify that you have regular check-ups and need to be with your dog at all times.

On flights longer than 8 hours, we may ask you to demonstrate that you are prepared to handle your dog’s hygienic needs (primarily the natural need to relieve itself).

On the flight

Emotional support animals (ESA) must:

  • comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
  • be identifiable by a dog tag or harness. You must be able to provide proof (along with credible verbal proof) of the animal’s certification and its use.
  • remain leashed at all times.
  • not obstruct the aisles inside the aircraft.
  • be well-behaved in all circumstances.

You will be offered a seat with the most space possible, but your dog may not occupy a seat and is forbidden from occupying the space near the emergency exits.

Your ESA may travel without a muzzle.

Cost

No charges apply for an emotional support animal.

Additional ESA information for Air France flights can be found here.

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Procedure

You must provide Alaska Airlines the following completed documentation at least 48 hours before departure, and keep the completed forms with you for the entire journey.

  • Animal health advisory form
    • We strongly recommend guests should have a certified copy of the animal’s health certificate from their veterinarian for their entire journey. Refer to Alaska’s pet policy for requirements for a health certificate.
  • Mental health form
  • Animal behavior form

Download the required forms in English

Advise the customer service agent upon arrival at the airport that you are traveling with a service animal to ensure we have your animal accounted for onboard the aircraft.

On the flight

Service animals or emotional support / psychiatric service animals are expected to be seated on the floor space below a guest’s seat or, if no larger than an infant, seated in the guest’s lap, if needed to accommodate your disability.

Service animals and emotional support / psychiatric service animals are expected to behave appropriately in the airport and on the aircraft.

Service animals or emotional support / psychiatric service animals shall not:

  • Occupy a seat or sit on a tray table at any time.
  • Obstruct the aisles or areas that must remain clear for emergency evacuation.

We will do everything we can to seat you in a row with the most leg room when traveling with a service animal or emotional support / psychiatric service animal.

  • For safety reasons guests traveling with service animal are not permitted to sit in an emergency exit row.
  • We recommend choosing a window seat so the animal is safe from foot traffic.

Size of Animal 

The size of the animal must not exceed the “footprint” of the guest’s seat.

Additional ESA information for Alaska Air flights can be found here.

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ESA information for All Nippon Airways flights can be found here

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Procedure

You must contact the Special Assistance Desk with all required documentation at least 48 hours before your flight.

The emotional support and psychiatric service animal document packet contains instructions and 3 forms that are necessary for approval to fly:

  1. Mental Health Professional Form
  2. Behavior Guidelines
  3. Animal Sanitation During 8+ Hours Form (only required if your flight is scheduled to be over 8 hours)

Download the emotional and psychiatric service animal document packet

This form is to be completed by your Licensed Mental Health Professional. In lieu of this form, your Mental Health Professional may provide a document on letterhead within 1 year of the initially scheduled flight.

Letter must:

  • State you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders and are currently a patient
  • Show the need for emotional support or psychiatric service animal for air travel and /or activity at your destination
  • Provide proof of their licensing as a mental health professional or medical doctor (including date, type and state of license)

After submitting, the airline recommends keeping the completed documents as well as veterinary health records in your possession throughout your journey. If at any point, they are unable to validate your documentation or it wasn’t received at least 48 hours before your flight, the animal may need to travel as a pet in a kennel and all pet requirements and applicable fees will apply.

On the flight

Animals must be able to fit at your feet, under your seat or in your lap (animals to be seated on lap must be smaller than a 2-year old child). For safety reasons, you won’t be able to sit in an exit row when traveling with your service or emotional / psychiatric support animal.

Emotional support animals cannot:

  • Protrude into or block aisles
  • Occupy a seat
  • Eat from tray tables

They must be tethered by leash and / or harness and under your control at all times

Type of Animal

The following animals are not allowed:

  • Amphibians
  • Ferrets
  • Goats
  • Hedgehogs
  • Insects
  • Reptiles
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders
  • Non-household birds (farm poultry, waterfowl, game birds, & birds of prey)
  • Animals with tusks, horns or hooves (excluding miniature horses properly trained as service animals)
  • Any animal that is unclean / has an odor

Cost

No charges apply for an emotional support animal.

Additional ESA information for American Airlines’ flights can be found here.

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Additional ESA information for Avianca Airlines can be found here

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Additional ESA information for Cathay Pacific Airlines can be found here

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Additional ESA information for Copa Airlines can be found here

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Procedure

To travel with an emotional support animal, passengers must:

  • Download and fill out the required Emotional Support or Psychiatric Service Animal PDF.  You may submit a copy of vaccination records in lieu of the Veterinary Health Form as long as the vaccination dates and veterinary office information are included.
  • Upload it to My Trips through the Accessibility Service Request Form
  • Keep completed paperwork with you while traveling

*Submit at least 48 hours before a flight.

On the flight

Service and support animals must remain with the passenger at all times.

Support animals are expected to be seated in the floor space below a passenger’s seat, or seated in a passenger’s lap.

Passengers with support animals are permitted to occupy flat-bed seats, but may require assistance from the flight attendant.

Service and support animals may ride in the passenger’s lap for all phases of the flight, including ground movement, take off, and landing, provided the trained animal is no larger than a lap held child (under 2 years of age).

Type & Amount of Animals

The size of the animal must not exceed the “footprint” of the passenger’s seat.  Any animal other than a dog or cat will be evaluated on case-by-case basis.

The need for multiple animals will be assessed on a case-by-case basis.

Cost

An emotional support animal and their associated items travel for free.

Lounge Policy

The Delta Sky Club policy for support animals is the same as the policy for these animals on a Delta aircraft.

Additional ESA information for Delta flights can be found here.

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Additional ESA information for Egyptair flights can be found here

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Additional ESA information for El Al Airlines flights can be found here

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Additional ESA information for Ethiopian Airlines flights can be found here

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Additional ESA information for EVA Air flights can be found here

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Additional ESA information for Iberia flights can be found here

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Procedure

Emotional support and psychiatric assist dogs are also accepted in the cabin for qualified individuals with a disability if certain documentation requirements are met. Please have a qualified medical/mental health professional (a doctor) fill out this animal support form and send to telephonesales@icelandair.is.

The Service Center must receive and validate the required documentation at least two business days prior to the time of travel. Verification of documentation will include Icelandair contacting your medical/mental health professional. If we are unable to validate the documentation or if the advance notification is not given we will not be able to accept your emotional support animal. The form may not be more than one year old.

Approval from MAST (Icelandic Food and Veterinary Authority) is necessary for the transit at Keflavík Airport.

At check-in, the passenger will be required to show and have on hand all documents regarding the animal and also a doctor’s certificate to confirm that they have to travel with a service animal.

A maximum transit layover time at Keflavík Airport for passengers with service animals is three hours.

No Icelandair Stopover is allowed in Iceland since all live animals entering Iceland are quarantined for a period of four weeks.

Type and number of Animals

Icelandair will only accept one emotional support dog per flight/per passenger.

Additional ESA information for Icelandair flights can be found here.

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Additional ESA information for Jet Airways flights can be found here

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Procedure

Please add the animal to your reservation when booking on line or notify JetBlue at 1-800-JETBLUE (538-2583) of the animal’s travel.

In order to travel with an emotional support/psychiatric service animal, you must provide current documentation (i.e., no older than one year from the date of the scheduled initial flight) on letterhead or prescription pad from a licensed mental health professional or physician* stating the following:

  • The customer traveling has a mental health-related disability or diagnosed mental health condition.
  • The animal accompanying the customer is necessary to the customer’s mental health or treatment.
  • The number and type of animal(s)
  • The individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care and treatment or a physician specifically treating the mental health disorder.
  • The physician or mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Please note: Required documentation for Emotional Support/Psychiatric Service Animals must always accompany the animal when traveling and is to be presented upon request to JetBlue personnel for review. JetBlue accepts documentation in the following electronic forms:

  • Gallery photo of hard copy letter or a PDF file

The behavior of the animal will be assessed at the airport to ensure safety requirements are met before approving the animal for travel.

*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer’s mental or emotional disability.

On the flight

Upon request, assistance will be offered by JetBlue crewmembers to and from the Airport Pet Relief Areas. Please ask an airport crewmember for directions to the relief area.

All animals must remain on the floor unless the animal can fit completely and comfortably in your lap

No animal is ever allowed to be placed on a seat.

In JetBlue’s Mint seating, you will forfeit the reclining feature in order to accommodate your animal on the floor. Animal carriers are not permitted in Mint seating during critical phases of flight (taxi, take-off and landing) and must be stowed in the overhead compartment. If your animal is small enough to sit comfortably on your lap, the reclining feature may be used. If your animal(s) are of a size that prevents an adjacent customer from utilizing the amenities of their seat, the customer traveling with the animal(s) may need to be re-accommodated in another seat.

Size & Type of Animal

If you are traveling with more than one animal, JetBlue will make every reasonable effort to accommodate the space needed. If your animals are too large to fit in a single foot space in accordance with FAA safety regulations, you may purchase a second seat to guarantee travel or wait for a flight that has empty seats available.

JetBlue does not accept the following animals as service or emotional support/psychiatric service animals. These animals pose unavoidable safety and/or public health concerns and will not be allowed on JetBlue flights.

  • Hedgehogs
  • Ferrets
  • Insects
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders
  • Reptiles
  • Non-household birds (farm poultry, waterfowl, game bird, & birds of prey)
  • Animals improperly cleaned and/or with a foul odor
  • Animals with tusk

Cost

No charges apply for an emotional support animal.

Additional ESA information for JetBlue flights can be found here.

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Procedure

To bring an Emotional Support dog into the cabin, please always contact KLM CARES at least 48 hours before departure. Download and fill out the Application Form Emotional Support Dog and arrange a signed declaration from your mental health care provider. Please send the completed form together with the signed declaration to KLMCARES@KLM.com and bring these with you when checking in at the airport.

Signed statement from a recognised mental health care provider

With respect to a dog used for emotional support (which need not have specific training but must be trained to behave appropriately in a public setting), airline staff may require documentation. This documentation should include (i.e. no older than one year) a signed statement from a recognised mental health provider whois treating the passenger’s mental or emotional disability stating:

  1. That the passenger has a mental health-related disability listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM IV);
  2. That having the dog accompany the passenger is necessary to the passenger’s mental health ortreatment;
  3. That the individual providing the assessment of the passenger is a recognised mental health care provider and the passenger is under his or her professional care; and
  4. The date and type of the recognised health care provider’s registration and the state or other jurisdiction in which it was issued. Airline staff may require this documentation as a condition of permitting the dog to accompany the passenger in the cabin.

On the flight

To obtain a boarding pass, you must report to the KLM check-in desk.

What Type of Animal

KLM is not required to accept assistance animals other than dogs.  They may choose to accept other animals (for reasons of codeshare flights with USA carriers), but certain unusual animals (e.g. snakes, reptiles, ferrets, rodents, spiders) that pose unavoidable safety and/or public health concerns do not have to be accepted.

Cost

No charges apply for an emotional support animal.

Additional ESA information for KLM flights can be found here.

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Additional ESA information for Korean Air flights can be found here

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Procedure

Please register the animal for transport in the cabin at least 24 hours before departure, when possible.

There are three ways to register your assistance dog:

a) An email to the Lufthansa Medical Operation Centre
An email to the Lufthansa Medical Operation Centre in the USA
b)Via the Lufthansa Service Center
c)
Through your travel agency

Requirements for registering recognised assistance dogs on flights outside the USA:

1. You must present a training certificate for your dog from a recognised training institute. You will receive confirmation from the Lufthansa Medical Operation Centre once this has been checked.

2. For flights outside the USA, we also require your written confirmation that the dog fulfils the requirements for travelling as a recognised assistance dog. For this purpose, please present two copies of this fully completed and signed form at check-in:  Transporting an assistance dog in the passenger cabin

On the flight

  • Your dog must fit in front of your seat and be attached to your safety belt by its lead.
  • The animal may on no account sit on a passenger seat.
  • We recommend securing the dog with a harness rather than with a collar.
  • Out of consideration for the other passengers, we request that you bring a muzzle with you for your dog.

To ensure the safe and undisturbed operation of the flight, your dog must be trained to be obedient to your commands and must behave appropriately in a public space (in other words, no barking, growling, or jumping up at people or other animals).

On no account may the dog relieve itself in the cabin or at the boarding gate, or may only be permitted to do so in such a way as to cause no health risk or hygiene problem.

If your dog does not behave in an appropriate manner, Lufthansa may transfer the dog to the cargo hold at an additional cost or refuse to transport the animal. You are liable for any damage and additional costs arising from the transport of your dog.

Cost

Transporting an emotional support dog in the cabin is free of charge on non-stop flights operated by Lufthansa from and to the USA.

On all other routes, including connecting flights to/from the USA, there are no special conditions for emotional support dogs. On these routes, the dog will only be transported for a fee and in a transport container appropriate for its size and weight that you must bring with you. If possible, the dog will be transported either as additional carry-on baggage in the cabin or as excess baggage in the cargo hold.

The following regulations apply to the transportation of emotional support dogs on flights outside the USA, depending upon the size and weight of the animal:

Transport as additional carry-on baggage in the cabin
Transport as excess baggage in the cargo hold

A suitable transport container for the animal must be brought with you from the start of the journey. If this container exceeds the carry-on baggage allowance in number or size for flights from and/or to the USA, it must be checked in free of charge as an item of baggage.

Additional ESA information for Lufthansa flights can be found here.

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Additional ESA information for Qatar Airways flights can be found here

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Procedure

In order for a Customer to travel with an emotional support animal, the Customer must provide to a Southwest Airlines Employee current documentation (not more than one year old) on letterhead from a mental health professional or medical doctor who is treating the Customer’s mental health-related disability stating:

  1. The Passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV)
  2. The Passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination
  3. The individual providing the assessment is a licensed mental health professional or medical doctor, and the Passenger is under his or her professional care AND
  4. The date and type of mental health professional’s or medical doctor’s license and the state or other jurisdiction in which it was issued

Printable instructions for Traveling with an Emotional Support Animal (PDF).

When booking a new reservation, Customers may use the “Add/Edit Disability Options” (situated on the Enter Traveler Info page) to indicate that he/she will be traveling with a fully trained service animal and/or an emotional support animal. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policy for assisting Passengers with disabilities and the appropriate indicators can be added here. After selecting an option(s), click “Continue” and complete the booking process.

If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR” link located on the top of our home page.  Then, select “Manage Reservations” from the “Flights” column, input the required information, and select “Continue.” From that page, click on the “Add/Edit” Disability Options link. After selecting an option(s), click “Continue” and the information will be saved to the reservation.

Customers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-800-435-9792) prior to travel.

If your animal does not meet the qualifications to travel as a fully trained service or emotional support animal, we encourage you to review our pet page for additional information on our Pet Policy.

On the flight

In accordance with federal safety regulations, the animal must be positioned so as not to obstruct Customers’ expeditious evacuation in the unlikely event of an emergency. In addition, Customers traveling with a fully trained service animal or an emotional support animal cannot sit in an emergency exit seat. Service and emotional support animals can be placed on the aircraft floor or on the Customer’s lap (provided the animal is no larger than a child under the age of two). Southwest Airlines does not allow the animals to be placed on an aircraft seat.

Customers are not required to transport fully trained service animals or emotional support animals in pet carriers. However, if a Customer opts to carry his/her fully trained service animal or emotional support animal in a pet carrier, the carrier must be properly stowed for taxi, takeoff, and landing.

Type of Animal

We also do not allow Customers to travel with unusual or exotic animals (including, but not limited to: rodents, ferrets, insects, spiders, reptiles, hedgehogs, rabbits, or sugar gliders) acting as assistance animals or emotional support animals.

Additional ESA information for Southwest flights can be found here.

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Procedure

Spirit accepts emotional support and psychiatric service animals as long as you have current documentation (no older than one year preceding the date of your scheduled initial flight) which must meet the following criteria:

On letterhead of a licensed mental health professional including a medical doctor specifically treating the passenger’s mental or emotional disability (e.g. psychiatrist, psychologist, or licensed clinical social worker) stating the following:

  • You have a mental health related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV);
  • You need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination;
  • The individual providing the assessment is a licensed mental health professional and the passenger is under his or her professional care; and
  • The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

Please contact us via phone at least 48 hours prior to your scheduled departure if you’re traveling with an emotional support or psychiatric service animals.

On the flight

Please plan to check in 90 minutes before the check-in time for the general public for document verification.

The animal must remain with you at all times.

The animal is seated on the floor at your feet and cannot block an aisle or other area that must remain clear for emergency evacuation.

You may choose to sit anywhere you wish with the exception of emergency exit rows.

Animals with pet carriers may not sit in the first row.

If your emotional support and/or service animal must sit in your lap, you may not occupy any seat equipped with an inflatable seat belt. While these are perfectly safe for you, it could put your animal’s well-being at risk if the seatbelts were to inflate. Please see the chart below of the seats with inflatable seat belts.

Service and emotional support animals can be placed on the aircraft floor or (provided the animal is no larger than a lap child & there’s no inflatable seat belt) on the customer’s lap. No animals or any part of the animals can be placed on an aircraft seat at any time.

What Type of Animal

If traveling with more than one emotional support animal, your required letter must list each emotional support/psychiatric service animal.

Spirit does not accept snakes, reptiles, ferrets, rodents, sugar gliders, and spiders.

Additional ESA information for Spirit Airlines’ flights can be found here.

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Procedure

Beginning March 1, 2018, United will require additional documentation for customers traveling with emotional support animal or a psychiatric service animal. In addition to providing a letter from a licensed medical/mental health professional, customers will need to provide a veterinary health form documenting the health and vaccination records for the animal as well as confirming that the animal has been trained to behave properly in a public setting.

Customers traveling with an emotional support animal or a psychiatric service animal must provide the required documentation at least 48 hours before the customer’s flight by email (uaaeromed@united.com). If we are unable to validate the documentation, if the customer does not provide completed documentation, or if advance notification is not given, customers may be required to transport the animal as a pet, and pet fees may apply. Contact the United Accessibility Desk at 1-800-228-2744 if you have any questions about this process or are booking a flight within 48 hours of the departure time.

On the flight

An animal must sit at the customer’s feet without protruding into the aisle or other area that must remain unobstructed to comply with safety regulations. Customers may elect to use an approved in-cabin kennel for smaller animals. Exit row seating is prohibited. Refer to the U.S. Department of Transportation 14 CFR Part 382 or contact United for additional information.

Additional ESA information for United flights can be found here.

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Procedure

You are require to submit a signed letter to SpecialCareDesk@westjet.com, dated no more than one year before travel, from your licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker) according to the advance notification requirements. This letter must be on your attending mental health professional’s letterhead, and must state:

  • You have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders Fifth Edition (DSM V).
  • You require the emotional support animal as an accommodation for air travel and/or for an activity at your intended destination.
  • The type of license held by your mental health professional and the jurisdiction in which it was issued.

It must be submited a minimum of 48 hours prior to your flight.

On the flight

We strongly recommend that your emotional support animal wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your animal for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

Many emotional support animals can travel on the floor in a kennel. Only one emotional support animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

Type of Animal

Dogs, cats, miniature horses, pigs and monkeys are accepted as emotional support animals.  “Unusual animals” (with the exception of snakes, reptiles, ferrets, rodents and spiders which are not permitted as they pose a safety and/or public health concerns) may be accepted as an emotional support animal on a case-by-case basis.

Cost

No charges apply for an emotional support animal.

Additional ESA information for West Jet flights can be found here.

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Procedure

The following requirements must be met:

  • WOW air only accepts emotional or psychiatric service dogs when the passengers is able to provide current documentation stating the necessity of the service dog.
  • The documentation must be no older than one year from the date of the passenger‘s scheduled flight.
  • The documentation must be issued by a licensed mental health professional, either a psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger‘s mental or emotional disability.

The documentation must state:

  • that the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV)
  • that the passenger needs an emotional support animal or a psychiatric service dog as an accommodation for air travel and/or for activity at the passenger‘s destination.
  • the individual providing the assessment is a licensed mental health professional and the passenger is under his/her professional treatment.
  • the date and type of the mental health professional‘s license and the state or other jurisdiction in which it was issued.

Booking an emotional support dog

  • Emotional support dogs must be booked via our Customer Service Center at least 48 hours prior to departure.

PLEASE NOTE! For guests must have authorization from MAST – the Icelandic Food and Veterinary Authority.

Authorization process

MAST – the Icelandic Food and Veterinary Authority – requires travelers with service and emotional support dogs to send an email to mast@mast.is with the following information:

  • Name and address of traveler/handler of dog.
  • Name, breed, weight and microchip number of the dog.
  • Flight details, including flight numbers and arrival/departure dates/times to and from KEF airport.
  • Copy of a letter/statement from the traveler‘s physician confirming the dog‘s role as an emotional support animal.
  • Copy of the dog‘s registration documents as an emotional support animal, if available.
  • Once MAST has received this information, they can issue the authorization for the dog to travel through Iceland.

On the flight

The service dog must be easily recognizable as a emotional support dog. It must have an ID card; written documentation proving his ability to act as a emotional support dog; a harness and/or tags plus any further documentation required in the destination country where the dog will be entering.

The dogs may not occupy a seat or the walkway. If possible, please use a muzzle and/or leash for your emotional support dog when boarding the aircraft.

Dogs in transit are not permitted to come in contact with other animals at the airport according to rules and regulations from the Icelandic Food and Veterinary Authority. Passengers traveling with service dogs, who are connecting through Keflavik Airport must wait for their connecting flight in a designated area at the airport. At the time of departure a member of staff at the airport will accompany the passenger and the emotional support dog to the departure gate.

Size and Type of Animal

No weight restrictions or cage requirements apply for an emotional support animal.

Cost

No charges apply for an emotional support animal.

Additional ESA information for Wow Air flights can be found here.

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Tango and I wish you and your ESA a wonderful flight!

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WIN!

I may have been financially compensated or received a sample for review purposes for this post.  This post may also contain affiliate links.  All thoughts and opinions expressed here are entirely my own and based on my experience.
Traveling On A Leash by Dara-Lynn Nordquist is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License based on work at www.TravelingOnALeash.com.  Permissions beyond the scope of this license may be available at www.TravelingOnALeash.com
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